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Product Guide

Quick references to Susan Help Center to help you getting started.

Getting Started

Requirements, licenses, and installation associated with the Susan application.

Susan installation

Learn how to install Susan to different devices.

Basic Setup

Explore all the settings and configuration found in the Susan application.

Frequently Asked Questions

Susan.one is a fast accounting software solution that makes complex accounting operations easy.

The accounting program Philippines can work offline and generate all the mandatory tax reports automatically - no need to enter tax rates manually in the system.

It is designed specifically for the Philippine market needs. The software helps you with the following tasks:

  • Track sales and cash flow
  • Manage employees
  • Manage your customers and suppliers
  • Create sales and purchasing invoices
  • Create and insert inventory and business assets
  • Get an overview of your company's performance
  • Run country-specific payrolls
  • Create sick leave reports
  • Calculate overtime and salary deduction worksheets
  • Generate mandatory government reports within seconds

Recommended system requirements are:
  • High-speed internet connection (DSL, cable, T1)
  • Apple Mac: Intel-based Mac running OS X 10.5 or later
  • Windows PC: 1 GHz computer with 256 MB of RAM running Windows 7 or later
  • The latest version of Internet Explorer, Firefox, Google Chrome or Safari and Chrome for Mac

Susan.one works best with a fast broadband Internet connection while you do the software setup but after the setup is complete, you can use the software offline mode if you wish but you should keep it synchronized if your company account has more than one device.

There are three plans to choose from to suit your business needs at an affordable monthly subscription.

If you would need to deal with the time and leave management of your employees and process payrolls, it is best to use "Payroll".

In case you need to record sales and purchases and track your business stock, you should choose "Accounting" only.

If you need a full business plan, that has accounting and payroll, you should go with the "Ultimate" subscription plan.

Susan.one is a cloud-based offline accounting software (hybrid) that can be used on your macOS computer. It currently works only on desktop computers.

Susan.one accounting program Philippines can be accessed from desktop computers only but you can access your user account from a phone or tablet to activate or extend the software license.

Yes, you can access Susan.one offline if you have installed it on your desktop device. Susan.one is offline accounting software.

Yes, you are entitled to software updates. Susan.one cloud-based accounting software for small businesses has a built-in installation of the latest version. The program will notify you when a new version is available and the new version will be installed automatically after your confirmation but only if you are connected to the internet.

Cloud accounting software needs internet connection, desktop accounting software can work without internet connection.

Getting Started

Go to https://susan.one/sign-up and enter your company name, email address, phone number, country and choose a password and you're ready to sign up - we don't ask for any payment details for the trial period.

There's a 30-day free trial period available for you.

No

Contact support@susan.one and request an onboarding guide from us.

Yes

Once your trial period ends, you will receive a notification email from us.

We ask you for a piece of basic information such as company name, email address, phone number, country and you need to choose a password.

We accept following payment methods:
  • PayPal
  • PayMaya
  • GCash

Yes, subscriptions can be charged on an annual basis. We will send you an invoice and after the invoice has been paid you will grant the yearly subscription.

If you cancel within your free 30-day trial period, you won't be charged anything. If you’re a paying customer and you cancel Susan.one subscription, we are unable to provide you with a pro-rata refund for the rest of the month that you paid for upfront.

Yes, we can provide onsite setup assistance if your business location is in Manila.
You can always book an online (via Zoom Meeting) onboarding session with us by contacting support@susan.one.

Yes, you can call us Monday to Friday from 9 am to 5 pm or write an email support@susan.one.

In general, the training is not needed but we are happy to do the onboarding session with you. Please contact us at support@susan.one.

Yes, you can have multiple company files. All you need to do is sign-up for Susan.one website, create your user account and register as many licenses as you wish.

Yes, up to 6 users can access your company file but you need to buy a 6-users license first.

Log in to your desktop payroll accounting software or desktop accounting software. Click on the "Settings" button, go to the left menu, click "Users", add "New" user, fill in the email and password and click "Save". Share the email and password with the new user via email. Secondly you need to share the license key with the new user.

You can export the following lists to MS Excel:
  • Invoices
  • Sales Receipts
  • Payments Received
  • Aged Debtor Report
  • Purchase invoices
  • Payments
  • Payables Reports
  • The list of Employees
  • Daily Time Records
  • Payroll
You can export the following lists to MS Excel:
  • Inventory Report
  • Detailed Inventory Movement Report
  • Cost of goods sold
  • Income Statement
  • Balance Sheet
  • Cash flow statement
  • General Ledger
  • General journal entries
  • Trial balance sheet
  • Annual income tax report
  • VAT returns report
  • VAT declaration report
  • Payroll tax report
  • Pag-Ibig contributions report
  • PHIC Contributions
  • SSS contributions
  • SSS payment report
  • Vacation and sick leave report
  • Deductions report
  • Payslips
  • BIR Forms 1601-C, 1604-C, 2316 and 1604-C Alphalist

You can import the following lists to Susan.one:
  • Products and services
  • Vendors
  • Customers
  • Daily Time Records
  • Employees

Yes, Susan.one can offer a discount if you sign up for more than one company file. You need to contact support@susan.one to request the discount while starting your second or third company subscription.

If you decide to cancel within your free 30 days trial period, you don't need to do anything.

If you are a paying subscriber, and you are not planning to continue paying your subscription, you don't need to do anything. After the subscription has expired you cannot access the software anymore.

Data and Security

The safety of your data is our top priority. Here is a list of security measures implemented:
  • SQLite with SQL Cipher extension
    Databases on the local machine and on the server are encrypted with customer-based keys.
  • HTTPS
    All data transfers are done using HTTP over Transport Layer Security (TLS).
  • JSON Web Token (JWT)
    We are using signed JWTs on transmitting information between parties.
  • Authentication before adding an account
    Account holder verification before an account can be added to the application.
  • Recovery PIN encryption
    Password recovery PIN is encrypted and known only to the account holder.
  • Data synchronization and backup
    Data synchronizing between on-premise and cloud data sources are automated.
  • The Certificate validation
    The application is verifying the SSL certificate to make sure it is correctly installed, valid, and trusted.

If you decide to cancel during the free 30-day trial, we'll delete all data from our server immediately and you are not able to log in to your software anymore but the data remains available on your computer if you use the desktop version of the program. You may want to delete the Susan folder from your computer after you have decided to cancel.

If you're a paying Susan.one customer and decide to cancel the subscription, you should export the data from the software before your subscription expires.

It depends on the operating system of the computer you are using.

Windows OS: %programdata%\Susan (normally C:\ProgramData\Susan)
Mac OS X: /Library/Application Support/Susan

In this location all database files, licenses and logs will be stored.

Susan.one has a built-in installation of the latest version. The program will notify you when a new version is available and the new version will be installed automatically after your confirmation.

Yes, it is. Just copy the database file to another drive or memory stick
  • Windows: %programdata%\Susan\AAAA-AAAA-AAAA-AAAA-AAAA.db (normally C:\ProgramData\Susan\AAAA-AAAA-AAAA-AAAA-AAAA.db)
  • Mac: /Library/Application Support/Susan/AAAA-AAAA-AAAA-AAAA-AAAA.db
AAAA-AAAA-AAAA-AAAA-AAAA - your license code

Account Settings

  1. Go to https://susan.one/sign-in
  2. Click "Forgot Password?"
  3. Enter the email address you used when you signed up for Susan.one.
  4. We will send you an email with instructions on how to reset your password.

Log in to Susan.one company user account (webpage), select your license, and a Recovery PIN will appear next to it. Use this PIN in the Susan application to set a new password.

The name of the company to which the software license is issued cannot be changed. When your business name changes, please contact support@susan.one.

When an internet connection is not available, work with the Susan application will continue as usual. When the connection is restored, the data that has been added or changed in the meantime is uploaded to the server, from where your other computers will automatically download it.

Susan.one does not have user roles in the classical sense, but it is possible to define for each user at what level he is able to perform operations. Read more about user rights from Help Center.

In case of an application crash you want to report, do the following:
  • Find the log file
    • Windows: %programdata%\Susan\logs\Susan.log (normally C:\ProgramData\Susan\logs\Susan.log)
    • Mac: /Library/Application Support/Susan/logs/Susan.log
  • Describe the procedure that caused the error
  • Send us an email at support@susan.one with a description and, if possible, a log file Susan.log

Product Features

No, currently you cannot upload the company logo to the system yet but it will be available soon. We will send you an update email whenever the software is getting updated.

Income Statement, Balance Sheet, Cash Flow Statement, General Ledger, General Journal, Trial Balance

Payroll BIR Forms (1601-C, 1604-C, 2316, 1604-C Alphalist), Pag-Ibig Report, BHIC Contributions, SSS Contributions, SSS Payment Report, VAT Returns Report, VAT Declaration Report, Annual Income Tax Report, Payroll Summary Report

Inventory Report, Vacation and Sick Leave Report, Deductions Report

No, currently it is not available.

We are currently supporting payroll in the Philippines and Estonia.
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